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Support

Get help

Email support@stovra.com. Include your request id or transaction hash, never your Agent Key.
My deposit has not appeared

Deposits are credited after the required block confirmations. If you sent a different amount or from an unlinked wallet, the transfer is held for manual review. Email us the transaction hash and we will resolve it.

I lost an Agent Key

Keys are stored only as hashes and cannot be shown again. Revoke the old key on the Agent Keys page and create a new one.

Why does a reply say estimated?

When the provider does not report final token usage, for example after you stop a reply, the charge is estimated from the text that was delivered and marked as estimated in the chat and in your usage log.

Was I charged twice after a refresh?

No. Each message has a unique id, so sending it again after a refresh or reconnect does not create a second request. A reply that was cut off is settled once for what was delivered.

Can I withdraw my balance?

Contact support. Refunds of unused balance are processed manually to a linked wallet in USDG, net of network costs, subject to the Terms.

Why can I not deposit Stock Tokens?

Stock Token deposits are unavailable in restricted jurisdictions, including the United States, Canada, the United Kingdom, and Switzerland, and only for verified tokens during market hours.

Check system status for live incidents.